Last updated: January 2026. This policy explains how Matrix Global collects, uses, and protects your information.
We collect information you provide directly, such as name, email address, company name, and message content when you contact us, request a consultation, or download resources. We also collect technical information such as IP address, browser type, and pages visited through standard web analytics.
We use collected information to respond to inquiries, provide requested services, improve our website and offerings, and send relevant communications about our services. We do not sell personal information to third parties.
We may share information with trusted service providers who assist in operating our website or delivering services (e.g., email service providers, scheduling tools like Calendly, live chat providers like Tawk.to), all of whom are bound by confidentiality obligations. We do not share data with third parties for marketing purposes without explicit consent.
Matrix Global maintains ISO 27001 certified information security practices, including encryption, access controls, and regular security audits. For client engagements involving healthcare or financial data, we maintain HIPAA, GDPR, and PIPEDA compliant safeguards as detailed in our service agreements.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. EU/UK residents have rights under GDPR; Canadian residents have rights under PIPEDA. To exercise these rights, contact us at info@mgits.org.
Our website uses cookies to improve functionality and analyse traffic. Essential cookies are required for basic site operation. You can manage cookie preferences through our cookie consent banner or your browser settings.
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Inquiry and contact form data is typically retained for up to 3 years unless a longer period is required by an active service agreement.
As a company with operations in India and Canada serving clients globally, data may be transferred and processed in multiple jurisdictions. We implement appropriate safeguards, including Standard Contractual Clauses where required, to protect data during international transfers.
We may update this Privacy Policy periodically. Material changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your data rights, contact us at info@mgits.org or through our Contact page.